Shots

I've not been doing very well at taking pics that somewhat disguise the kiddos. I'm not Michael Jackson, after all.
I will be so glad when the adoption is final and I can stop worrying about these things.
I'm very frustrated.. the car company is ticking me off... I am starting to have the worst upset tummy EVER.
I mean, maybe I am new to getting a car fixed, but Wachovia never told me to get repairs. IN fact, they told me to get estimates and pictures and send them in. Now they say I should have had the work completed already!! I am about to tell them to take the $940 check from my car insurance and stick it in their ears!!
Here is my correspondence today:

The latest from them:
From: Wachovia
Most body shops deal with insurance claims. They know they will not get paid until the repairs have been completed and proven. Once I have the pictures of the repairs, I can endorse and overnight straight to body shop for payment. I will be out of the office until Monday, Aug. 17th so if you need further assistance with this, you can call Carlos at




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From: Smith Family
Sent: Wednesday, August 12, 2009 7:44 PM
To: Martha
Subject: Re: account#



Martha,

Hello. I think there has been some miscommunication along the line.

When I called Wachovia, initially, to find out how to get the insurance check endorsed, they told me to mail all of the pictures to you, shop estimate, etc.

I cannot obtain the repairs until I have the check for 940 that I forwarded to your dept. I know I have to add in my deductible, but I cannot pay for the repairs up front.

What should I be doing? I am very confused now as to the process to get the car fixed.

My assumption was I paid the deductible (or the repair cost minus the insurance pay out)



please advise.

=================
Samantha Smith

----- Original Message -----
From: "Martha
To: "Smith Family"
Sent: Wednesday, August 12, 2009 8:44:21 PM GMT -05:00 US/Canada Eastern
Subject: RE: account#

Hello, I still need pictures of repairs completed. I only see the damages on vehicle.




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From: Smith Family
Sent: Wednesday, August 12, 2009 4:20 PM
To: Martha
Subject: account#



Here are a few pictures of the 2006 Nissan Sentra that you did not receive with the insurance info.

Please let me know if you need more info.



=================
Samantha Smith


Am I just completely dumb?